SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

After a customer purchases the SmartRecuiters platform they become a part of the SmartRecruiters community.  The first introduction to our family and the place where expectations are set, met and framed happens during customer onboarding.

Our APAC Implementation Consulting Manager ensures every APAC customer has a positive and successful implementation that builds a strong relationship between SmartRecuiters and the customer.  They ensure every customer receives an onboarding experience that adheres to our quality standards of communication, partnership, solutioning and delivery.

The APAC Implementation Consulting Manager oversees APAC customer onboarding through a combination of direct resources and partners in order to create the optimal customer experience while maintaining revenue and margin goals and targets.

What you’ll deliver:

• At least 5+ years professional services and/ or consultation organizational leadership, preferably in SaaS and in the talent acquisition industry.
  • At least 2+ years experience managing teams of 10+ and in businesses with revenues over $10m. 
  • Prior experience with recurring services
• Directly manage the relationship and contractually agreed upon execution of APAC implementation and consulting partners.
• Support the sourcing and certification of APAC implementation and consulting partners.
• Provide direct customer hiring success consulting and implementation support.
• Support and recommend implementation, integration and managed services scoping decisions in APAC to ensure quality execution, customer satisfaction and revenue and margin targets.
• Ensure execution to the Hiring Success Services common purpose “Building Strong Relationships” and Key Quality Standards (Communication, Partnership, Solutioning and Delivery) in APAC whether through patterns or directly.
• Support the Customer Escalation Process for Customers in APAC during System Onboarding or Managed Services.
• Align all implementation and managed services executions in APAC to our Assess, Plan, Execute, Measure methodology, whether delivered directly or through partners.
• Ensure successful handoffs to CSMs and AMs of APAC customers after a customer’s onboarding and throughout their managed / recurring services engagements.
• Ensure upskilling and performance management of APAC regional implementation partners through product enablement, ongoing skill development, clearly defined success measures, performance reviews and partnership management.

• Cross functional partnering and collaboration
• Operational and revenue target execution
• Communication and presentation skills
• Implementation services execution
• Customer relationship building
• Escalation management
• Talent acquisition acumen and best practice consulting
• Talent acquisition technology solutioning
• Partnership management

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.