SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

After a customer purchases the SmartRecuiters platform they become a part of the SmartRecuiters community. The first introduction to our family and the place where expectations are set, met and framed happens during customer onboarding.

Our Global Director of Implementation Consulting ensures every customer has a positive and successful implementation that builds a strong relationship between SmartRecuiters and the customer.  They ensure every customer receives an onboarding experience that adheres to our quality standards of communication, partnership, solutioning and delivery.  

The Global Director of Implementation Consulting oversees regional implementation teams that include a combination of direct resources and partners to help create the optimal customer experience while maintaining revenue and margin goals and targets.

What you’ll deliver:

• Directly manage regional services managers in NAMER, EMEA and APAC.
• Oversee the execution of SmartSuccess Packages & Recurring Services Packages leveraging internal implementation business consultants.
• Leverage implementation partners within regions to execute custom scoped implementations.
• Support and recommend implementation and managed services scoping decisions to ensure quality execution, customer satisfaction and revenue and margin targets.
• Drive adoption and execution to the Hiring Success Services common purpose “Building Strong Relationships” and Key Quality Standards (Communication, Partnership, Solutioning and Delivery)
• Develop, Deploy  and Manage the Customer Escalation Process for Customers during System Onboarding or Managed Services.
• Align all implementation and managed services executions to our Assess, Plan, Execute, Measure methodology.
• Ensure successful handoffs to CSMs & AMs after a customer’s onboarding and throughout their managed / recurring services engagements.
• Ensure upskilling and performance management of regional services managers and implementation business consultants through ongoing skill development, defined development plans, clearly defined success measures, performance reviews and career management.

• At least 10+ years global professional services organizational leadership, preferably in SaaS and in the talent acquisition industry.
  • At least 2+ years experience managing teams of 20+ and in businesses with revenues over $50m. 
  • Prior experience with recurring services
• Cross functional partnering and collaboration
• Operational and revenue management
• Communication and presentation skills
• Implementation services design & execution
• Customer relationship building
• Escalation management
• Talent acquisition technology solutioning
• Performance management
• High performing team development

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.