SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

The Enterprise Customer Success Manager will be an individual contributor on a high performing team that is redefining the client-vendor relationship. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.

As a CSM you will own a portfolio of Enterprise relationships. This includes: supporting customers to achieve Hiring Success, delivering market leading renewal rates, maximizing account growth and enhancing our Enterprise client relationships.

You will have to demonstrate an ability to successfully own, drive and manage SaaS renewals and expansion opportunities and be able to accurately maintain a rolling 120-day forecast of all your accounts. Likewise, you are responsible for clearly communicating risk and escalating through the appropriate internal channels.   

Success in the role requires a team player approach, ability to work across different teams with disparate needs, creativity and ability to navigate and build relationships up, down and across highly complex Enterprise organizations.

• 5+ years experience in a B2B client facing role (professional services, sales, or account management)

• Fluency in both English and German

• Genuine passion for helping clients succeed, and a deep sense of empathy for busy technology users

• Basic understanding of revenue recognition, and knowledge of and restructuring contract terms, and conditions relating to legal, finance and billing

• Great communication skills - able to provide clear & concise guidance through emails, over the phone, or in person

• Able to efficiently switch contexts from responding to customer emails to giving a product demo to meeting with the product team about an upcoming feature

• Relentlessly optimistic

• Innately, understand how to balance advocacy for the company and the client

• Strong writing skills, with a casual and confident tone

• Attentive to the details that make service stand out

• Industry experience preferred but not required

• Up to 15% travel required

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.