Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Discover Bermuda Manager. As Discover Bermuda Manager, you are responsible for the planning and delivery of Fairmont Southampton's destination management services, with particular focus on luxury group, incentive and customized destination programs. You will coordinate transportation, excursions, off-site events, entertainment and bespoke Bermuda experiences, ensuring every program is seamlessly delivered, commercially sound and reflective of Fairmont's luxury service standards.

Key Responsibilities

Destination Experience & Operations

• Manage destination components of group and incentive programs, including airport transfers, transportation, excursions, dine-arounds, entertainment, off-site events and customized experiences.
• Coordinate all program logistics, including manifests, schedules, meeting points, suppliers, venues and special requirements.
• Conduct pre-experience checks to ensure operational readiness and seamless delivery.
• Develop contingency plans for weather, transportation disruptions and operational changes.
• Resolve operational issues quickly and professionally.

Guest & Client Experience

• Serve as a key contact for guests, meeting planners and clients participating in Discover Bermuda experiences.
• Provide personalized recommendations and creative destination solutions based on client interests and program objectives.
• Support site inspections and planning visits, showcasing Bermuda experiences, venues and destination capabilities.
• Anticipate guest needs, resolve concerns and gather feedback to continually enhance experiences.
• Ensure all programs reflect Fairmont's luxury standards and the unique character of Bermuda.

Vendor & Partnership Management

• Develop strong relationships with transportation providers, tour operators, venues, attractions, guides, restaurants, entertainers and activity providers.
• Coordinate supplier pricing, schedules, service expectations and operational requirements.
• Support supplier selection and agreements, ensuring appropriate service, safety, insurance and quality standards.
• Monitor supplier performance and assist the Director, Discover Bermuda in developing new partners and experiences.

Sales & Revenue Support

• Partner with Events and Sales from program development through execution, providing destination expertise, creative concepts, logistics and costings.
• Prepare recommendations, proposals and program costings as required.
• Identify opportunities to upsell and cross-sell Discover Bermuda experiences.
• Maintain accurate bookings, pricing, supplier costs and operational records.
• Monitor program revenue, costs and margins and support forecasting and reporting.
• Support the Director, Discover Bermuda in developing new experiences, packages and revenue opportunities.

Team Leadership & Administration

• Coordinate Discover Bermuda colleagues, guides, drivers and operational partners as required.
• Support team training in destination knowledge, service standards, safety and guest engagement.
• Maintain accurate schedules, manifests, checklists and operational documentation.
• Ensure effective communication between Discover Bermuda, Events, Sales, Front Office and other resort departments.
• Support departmental budgeting, reporting and administration.

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 3 years of experience in destination management, group travel, tourism, events or luxury hospitality.
• Experience coordinating complex group programs, transportation or destination experiences preferred.
• Strong knowledge of Bermuda's attractions, culture and tourism landscape is highly desirable.

Education

• Diploma or Bachelor's degree in Hospitality, Tourism, Business, Event Management or a related field preferred.

Competencies, Knowledge & Skills

• Excellent organizational, communication and interpersonal skills with strong attention to detail.
• Strong destination knowledge and passion for creating memorable experiences.
• Commercial awareness with an understanding of pricing, costs and program profitability.
• Ability to coordinate multiple programs, suppliers and guest requirements simultaneously.
• Resourceful, proactive and solutions-focused, with the ability to remain calm under pressure.
• Professional and confident with guests, meeting planners, clients and partners.
• Proficiency with Microsoft Office and relevant hotel or reservation systems.
• Valid driver's license is an asset.
• Passionate ambassador for Bermuda and Fairmont luxury hospitality.
• Flexibility to work evenings, weekends and holidays and adapt to changing schedules, weather and business requirements.

Personal Attributes, Culture & Values

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.