We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website: www.netcompany.com.

Are you ready for a sneak-peek in the day of an Technical Support Agent  in Netcompany-Intrasoft?

As a Technical Support Agent  you will:

• Support the Video Conference calls at the Client;
• Provide remote and onsite support for video conferencing services;
• Use setup and monitor video conference calls, establish permanent virtual meeting rooms and operate and troubleshoot the video conferencing system;
• Working with Level 2 and Level 3 video conferencing engineers to troubleshoot and resolve incidents;
• Support executive and non-executive users on the phone and in person, maintaining a highly professional demeanor, including for requests which may be during executive meetings which require immediate responses and resolution;
• Contribute to continual improvement and root cause analysis and overall improved system stability and user satisfaction;
• Schedule video conference calls based on user requests;
• Monitor availability and quality of data lines used by video conferencing, raising issues with providers as necessary;
• Answer questions of users related to videoconferencing;
• Conduct regular testing of Video Conference devices;
• Monitor network “quality of service” for all videoconferencing devices;
• Create and maintain documentation for each type of videoconferencing device;
• Generate weekly and monthly statistics on video conferencing activities;
• Stay up-to-date on topics related to video conferencing technologies;
• Promote use of the video conferencing system;
• Keep the CMDB up-to-date.

What would make you a fit for the role:

• Experience setting up and monitoring video conferencing calls;
• Understanding of video conferencing related protocols;
• Experience of troubleshooting the video conferencing system;
• Good level of English and French. 

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

#LI-LT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.