Service Desk Agent- Video Conferencing Services
- Full-time
Company Description
We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website: www.netcompany.com.
Job Description
Are you ready for a sneak-peek in the day of an Service Desk Agent- Video Conferencing Services in Netcompany-Intrasoft?
As a Service Desk Agent- Video Conferencing Services you will:
- Support the Video Conference calls at the Client;
- Provide remote and onsite support for video conferencing services;
- Use setup and monitor video conference calls, establish permanent virtual meeting rooms and operate and troubleshoot the video conferencing system;
- Working with Level 2 and Level 3 video conferencing engineers to troubleshoot and resolve incidents;
- Support executive and non-executive users on the phone and in person, maintaining a highly professional demeanor, including for requests which may be during executive meetings which require immediate responses and resolution;
- Contribute to continual improvement and root cause analysis and overall improved system stability and user satisfaction;
- Schedule video conference calls based on user requests;
- Monitor availability and quality of data lines used by video conferencing, raising issues with providers as necessary;
- Answer questions of users related to videoconferencing;
- Conduct regular testing of Video Conference devices;
- Monitor network “quality of service” for all videoconferencing devices;
- Create and maintain documentation for each type of videoconferencing device;
- Generate weekly and monthly statistics on video conferencing activities;
- Stay up-to-date on topics related to video conferencing technologies;
- Promote use of the video conferencing system;
- Keep the CMDB up-to-date.
Qualifications
What would make you a fit for the role:
- Experience setting up and monitoring video conferencing calls;
- Understanding of video conferencing related protocols;
- Experience of troubleshooting the video conferencing system;
- Good level of English and French.
Additional Information
Being a part of the Netcompany-Ιntrasoft team, you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
#LI-LT1
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU
#BePartOfSomethingGreat!
*Please submit your CV in English
All applications will be treated as strictly confidential.