Team Leader - Telesales

  • Full-time
  • Department: Customer Service

Company Description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. 

Job Description

Responsibilities:

  • Team Leadership: Lead a sales-oriented team. Drive motivation, performance, and coaching for daily, weekly, and monthly sales targets.
  • Sales Execution: Oversee pitch quality, objection handling, conversion strategies, and upselling/cross-selling of products.
  • User Engagement: Strategise outreach efforts to maximise touchpoints and conversions from our subscribed user base. Design scripts and selling frameworks with the team.
  • Data and Metrics: Track sales metrics and team productivity. Share daily reports and insights with leadership.
  • Performance Reviews: Conduct weekly reviews with the team and assist with individual and team improvements

    Requirements:
  • Graduate in any field
  • Excellent Communication Skills - Verbal & Written
  • 2+ years of Sales team handling experience.
  • Strong experience leading sales/target-driven teams.
  • Excellent in pitching, objection handling, and user communication.
  • Proficient in Excel and reporting tools; data-first mindset.
  • High ownership, ability to operate under pressure, and hunger to deliver results.
  • Ability to coordinate on calls and host presentations.
  • Hospitality experience is a plus
  • This is an 'In Office' role. (Contract will be created as "In Office")
  • 24/7 rotation Shifts, 6 days work week (Mon - Sun)
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