We currently have a fantastic opportunity for a Triage Claims Fraud Investigator to join our Claims Fraud Operations department on a full time, permanent basis.

The successful candidate will be responsible for investigating and resolving a caseload of suspected fraudulent claims in order to achieve a speedy and cost-efficient conclusion, including the recovery of paid away claims.

Responsibilities

• Conduct desktop investigations into potentially suspect claims which are to be investigated by the Special Investigations Unit.
• Assess level of concern regarding suspect claims and return or retain for investigation by the Special Investigations Unit.
• First level complaint handling
• Quality check review of developing and core colleagues
• Interpret output from SIRA fraud detection system
• Delivery of fraud training packages with support from experts
• Review intelligence alerts escalated from Financial Crime Insight.
• Review SAS/MI reports generated within the business of potential high-risk claims.
• Interpret output from SIRA fraud detection system and other automated detection systems

• Proven claims handling experience in a personal lines environment
• Working knowledge of the internet and Insurance/Financial service databases
• Working knowledge of legal aspect of asset recovery
• Good communication, organisational and negotiation skills.
• Self-motivated and able to work as part of team.
• An intermediate level of computer literacy
• Good understanding of GDPR
• The ability to identify links and patterns emerging of claims involving specific companies/people
• Good attention to detail, determination and information gathering.

This is a hybrid position, you will be expected to work from the Manchester office around 40% of the working week.

Benefits

• 33 days annual leave (including bank holidays), rising with length of service
• Festive Bonus
• Up to 5% annual bonus, part of profit share scheme
• Refer a friend scheme, up to £1,000
• Employee discounts on esure products
• Opportunities for career progression
• Contributory Pension
• Life Assurance
• Long Service Awards
• Employee Assistance Programme