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EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

What is Onboarding?

EcoVadis’ vision is to enable a new way of doing business where sustainability intelligence influences every business decision. One of our key company values is Every Customer Matters and as there is only one first impression we can make on the customer, it is our objective to be ever-present at that stage to accelerate the change we believe is possible. 

Deploying strategic corporate programs such as a sustainable procurement program, can be challenging for organizations as it requires systematic cultural change and stakeholder adoption in often highly complex procurement organizations with large supply chains. To ensure the customer gets to the benefits and to the ROI of their EcoVadis SaaS solutions  early on, it is critical that all impacted employees, mostly procurement teams, understand how the program works, what they are requested to do and how to integrate EcoVadis in their procurement policies, processes and technologies. The EcoVadis onboarding team accompanies customers through a series of guided workshops, meetings, and topics, designed to set up a strong and successful foundation for their sustainable procurement goals with EcoVadis. 

The Senior Customer Onboarding Manager reports to Manager, Customer Onboarding and the scope of the role is as follows:

As a Customer Onboarding Manager you will work with a diverse set of large multinational companies in the Northern European (UK, Benelux, Nordics) market to ensure they have the foundations needed to maximize the value of EcoVadis as an important piece of their sustainable procurement initiative.  The onboarding program is delivered on a portfolio of 8-12 accounts rolling at a time in tandem between an Onboarding Manager and an Onboarding Associate.

Successful customer onboarding requires both strong project management and leadership skills as you will coordinate the strategic and technico-operational aspects simultaneously. You will be the project head for multiple customers through the onboarding phase. You will partner with the customer to advise and guide them in the set-up and adoption of the EcoVadis solution which includes integration where applicable in their internal and external capacity building and communications, design of procurement processes and tools and ultimately to build a seamless and scalable customer journey and roadmap for EcoVadis deployment.  You will interface with various customer stakeholders, and be accountable to securing executive leadership commitment throughout the onboarding phase. 

The onboarding phase of the customer journey comes to a close when the key onboarding program objectives are achieved, the tactical and strategic roadmap is documented and presented during a customer executive steering committee. After this period, the Onboarding team transitions the customer over to the Customer Success / Account Management team. 

Overview of specific tasks and actions:

• Act as the project lead simultaneously on 8-12 accounts to deliver the Onboarding program based on a fully developed methodology toolbox (i.e. sustainable procurement maturity diagnostic, a supplier selection and prioritization, various presentation and workshop templates, etc.),

• Understand the customer individual context and needs through research and through effective discovery with customers; and autonomously and efficiently adapt templates and onboarding program framework to those needs: 

  • customer’s sustainability vision and strategy;

  • analysis and segmentation of customer data points (i.e. supplier data by category, country spend, recurrence,...)

  • review and map the customers procurement organization, procurement process and systems, as well as any procurement guidelines (including KPIs, MBOs) to identify a successful  governance model and levers to self-sustain the program over the time

• Lead meetings and workshops with key customer stakeholders; provide insights and recommendations to guide the engagement as well as bring prescriptive direction to move the project and actions forward  

• Partner closely with the sales team to monitor incoming pipeline of accounts, and collaborate on late-stage sales prospects, specifically by contributing your know-how and expertise about the value of the onboarding program and implementation of the EcoVadis solution

• Monitor and track Onboarding program implementation progress against project timelines with accountability for qualitative and quantitative key performance indicators (i.e. Customer NPS, Time-To-Value, …)

• Close the the customer onboarding program within project time frame ensuring successful delivery and customer endorsement of the final roadmap (i.e. key recommendations and roadmap to help the customer and EcoVadis Customer Success & Account Management team to use as guideline for the continuation of the customer journey,...).

• Contribute to the continuous improvement of the Onboarding methodology, working tools and workshop materials (i.e. identify opportunities for workflow improvement, best practices sharing and implementation).

• As needed, contribute feedback on the product and collaborate with the product teams to ensure a coordinated and aligned approach to our customers

• 5+ years of experience in procurement or supply chain field or in procurement consulting in an international business environment

• Experience with consulting and workshop methodologies, including delivering workshops to senior executives

• Formal education (degree/masters) ideally in a related field (MBA, Supply Chain, Procurement etc.);

• Knowledge of procurement systems, processes and trends is mandatory and a deep understanding on how they impact the workflow and the success of a sustainable procurement initiative;

• Excellent listening skills, diplomatic with the ability to be prescriptive guidance and recommendations and guide the customer in the right direction

• Excellent spoken and written English is a must

• Excellent excel and data analytical skills 

• Self-driven, results oriented and team player

• Thrives in a fast paced environment

• Knowledge or degree in Sustainability is a plus but not mandatory. The right candidate is open to invest time to step up fast in this area.  The right candidate is an advocate for sustainability 

• Ideally experience working in an international and multicultural environment

Location: London / Remote

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in the UK is full of talented professionals who are experienced in sustainability, customer success, sales, IT and all share a desire to change the world, one customer at a time.

We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Our team enjoys the benefits of flexible working. Some of us work from home whereas some prefer to work from our office hub in London, while we all look forward to regular meet-ups and team events. We choose our office locations carefully with good public transport links as a priority. The office rooftop has views across the city and being next to the river is great for lunchtime walks. There’s a secure bike park and the team enjoys sneaking in a game of table tennis when they can.

EcoVadis will support you with all the necessary office equipment, 25 days of holiday, health insurance as well as contributions to pensions and London City transport. Everyone at EcoVadis also receives a Community Service Day as becoming a leader as a socially responsible company is one of our top priorities.

Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!