Senior Operations Manager
- Full-time
Company Description
Work smart, have fun and make an impact!
EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis?
Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page
If you have questions about the company or open roles you can Chat with an insider
Job Description
Mission
Lead, manage and develop people, cater for staffs’ concerns and requests and assisting EVS team leaders
Accompany the team’s growth through recruitment
Ensure team productivity and quality are on track
Maintain a pleasant working environment and good level of communication
Communicate EcoVadis values and culture locally, be an ambassador of the company
Core responsibilities
Provide inspired leadership for the organization
Responsible of production and quality of the Evaluation Service (EVS) team in Mauritius
Manage individual team members’ targets and objectives to achieve company’s vision
Contribute to cross business unit operational optimization and planning
Provide regular feedbacks to the team to foster improvement and motivation
Communicate regularly with upper management regarding problems or issues impacting production and propose together solutions
Provide monthly report to country Manager on achievements
Contribute to the company overall continuous improvement process
Hire, train and retain high potential CSR analysts to staff the local operation
Participate in the recruitment process, lead recruitment interviews, and assist HR Manager in the selection of the new members
Oversee, administer and manage the flow of day-to-day operations
Handle local administrative tasks
Develop, implement, and review operational policies and procedures
Carry out performance appraisals of direct reports
Develop, evaluate, identify top performers and rewarding them
Help promote a company culture that encourages top performance and high morale
Coach, facilitate, solve work problems of direct reports and relay training needs to HR
Manage annual/sick leaves and permissions of direct reports
Create a culture that fosters high standards of integrity, hold self and others accountable for rules and responsibilities
Provide equal employment opportunity for all employees on the basis of merit
Allocation of projects to employees and ensure projects assigned to EcoVadis Mauritius are completed within deadline
Additional responsibilities related to the function may be required.
Knowledge and competencies required
EcoVadis Competencies:
Ability to communicate clearly and persuasively with the team, managers and internal clients
Has a good interaction with internal clients and a good working relationship. Understands them and meets their expectations.
Lead by example, motivate and inspire staff
Ability to promote an inclusive environment
Ensures the satisfaction and well-being of the members and the positive outcomes of the requests.
Is creative and know-how to innovate by finding new and effective solutions.
Ability to work under pressure and multitask
Ability to build consensus and relationships among team leaders, partners, and employees
Is able to deal with crisis situations and emotions
Requirements
Technical skills:
Excellent written and verbal communication skills
Planning and organisation skills to be able run and monitor the production process
Knowledge of labour laws and regulations
Leadership skills, coaching and mentoring techniques
Conflict management
A results-driven approach to work
Project management
Qualifications
Holder of a Master degree or MBA, ideally in Business Administration, Management, Finance or Production Management.
Minimum of 8 years of leadership experience, with international exposure.
Previous experience in managing 100+ people
Fluent in English and French
High proficiency in Microsoft Word, Powerpoint, and Excel.
Autonomous, Proactive, ability to work in a fast growing environment
Ability to multitask and have proper Time Management skills
High level of emotional intelligence
Additional Information
Location: Ebene, Mauritius
Starting date: ASAP
Position: Permanent Contract
Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to change the world.
We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.
Our team enjoys the benefits of flexible working. We have regular onsite and online team breakfasts. Our CSR team coordinates events where we can give back to local communities and ecosystems. At the office you can chill in break areas and enjoy a panorama of Ebene, Mauritius.
EcoVadis will support you with all the necessary office equipment, holidays in line with Mauritius labor law, optional health care and gym benefits. Everyone at EcoVadis can also use a community service day when volunteering.
Our hiring team looks forward to reviewing your CV and cover letter / portfolio with a guaranteed response to every application. A new job with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.