Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through optimization, creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.

As an Account Supervisor, you will be an integral member of the Account Services team, providing support and assistance in managing the client’s business and ensuring that day to day activities run smoothly. The role is part of a larger integrated team, encompassing other Account teams, Creative, Production, Media and Strategy. The Account Supervisor sets the tone for how the account is managed by driving focus on key client objectives, actively contributing to those objectives, supporting the Account Director and other account leads in day-to-day activities, and guiding the day-to-day workload of Account Coordinators and Account Executives on the team. 

Core Responsibilities 

• Support Account Director and wider team with general client liaison and administration; builds project estimates/briefs, client contact reports, work back schedules, etc. 
• Coordinate creative and production teams dedicated to the projects, providing leadership and structure to tactical execution & launch.  
• Establish and maintain positive and trusting working relationships with all clients and agency stakeholders, and partner with internal cross-functional teams to deliver proactive solutions where needed 
• Oversee the internal team’s day-to-day progress, and provide guidance and support to ensure each project is executed seamlessly from initiation to completion 
• Develop strategies and tactics to prepare presentations for clients showcasing your innovative ideas and solid tactical rationale 
• Prepare thoughtful points-of-view around competitive and industry activity 
• Participate in new business pitches and opportunities 
• Manage budgets and profitability and work closely with the finance team on invoicing 

• University degree in advertising, communications, or marketing 
• 3+ years of relevant work experience in similar work function (team/stakeholder management experience preferred) 
• Automotive, and Automotive Retail experience is a bonus 
• Highly adaptable and able to perform in a dynamic environment with multiple competing priorities 
• Comfortable working independently with strong organizational skills; Quick learner and detail oriented 
• Proficient using Office suite (Word, Excel, Outlook, Teams…) 
• Experience with project management software and experience manager platforms is a bonus. 

The salary range for this position is $65k-$80k. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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