Introduction

Dentsu is the network designed for what's next, helping clients predict and plan for inspiring future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Merkle is an important part of our world-class offering a global performance marketing agency with a 32-year track record of helping the best brands in the world create personalised experiences at every stage of the customer life cycle. Some of their esteemed brand relationships include Citibank, EmblemHealth, Dell, AARP, AT&T, Target, L'Oréal, Universal Orlando Resorts and the American Cancer Society.

Come be a part of our professional, collaborative, international and fun work environment, where everyone gets to make a difference.

As an CRM Specialist, you will:

• maintain clear client communication on campaign related activities;

• execute campaign deliverables and activities based on client requirements;

• validate work product using quality assurance best practices;

• participate and documents client requirement gathering through written and verbal methods;

• utilise change management techniques and best practices.

What we're looking for

• 3-4 years of experience in a similar role;
• understanding of campaigns management tools, concepts and capabilities;
• understanding of database and data management principles;
• knowledge of Braze, Adobe Campaign, Unica, SFMC.
• Good English is essential as most of our communication takes place in English.

A few of the benefits

Whether it's the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too

• Attractive and competitive salary
• Spanish/English lessons
• Free life and health insurance
• Career development through Dentsu University and LinkedIn Learning
• Day off on your birthday
• Annual wellness days
• Merkle Care Employee Assistance Program
• Merkle Benefits Club
• Reduced fee in Andjoy
• 2 volunteering days per annum
• Flexible salary remuneration scheme

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners, and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds, and cultures.

About dentsu

Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.