We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

The role will be reporting to the regional Head of End User Services in DGS. The purpose of this role is to provide leadership and oversight to Technology service delivery and support operations in Manila (BGC & Makati) Philippines ("DGS Philippines" from here onwards) while aiming for operation excellence. The role will require aligning and driving the implementations of global and DGS regional Technology Operations strategies in DGS Philippines. This role also has people management responsibilities.

• Provide leadership and directions to the End User Services team in DGS Philippines to ensure resolution of Technology incidents, service requests, and changes are within agreed SLAs, and delivers operation excellence.
• Ensure that the End User Services team members adhere to the Technology policies, standards, procedures, and guidelines.
• Drive the implementations of global and DGS regional Technology Operations strategic initiatives.
• Be the point of escalations for DGS Phillipines EUS team members and point-of-contact for all Technology Operations matters in DGS Philippines.

• At least 3+ years of experience in leading an IT operations team (with at least 5 team members) in multi-national corporation environment providing IT service delivery and user support services.
• Strong technical knowledge of and proven experience with Desktop computer operating systems (Windows and Mac) and Microsoft Office 365 applications
• Should travel between offices whenever required (BGC, Makati & Cebu office)
• Experience working with IT Service Management Software
• Working knowledge on endpoint deployment and management suits (MS SCCM, InTune, JAMF), VPN, Web security, and endpoint security would be an advantage
• Familiar with networking topologies, protocols, and identity management systems (Active Directory) is preferred.

If you feel inspired by us, we will probably be inspired by you. Join us now and apply online to make sure we match each other's expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you!

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