• Merkle, a dentsu company, is a leading data-driven customer experience management enterprise specializing in delivering unique, personalized customer experiences across platforms and devices. With over 30 years of experience, Merkle partners with Fortune 1000 companies and non-profit organizations to optimize their customer portfolios. Its expertise in data, technology, and analytics enables it to gain insights into consumer behavior, driving hyper-personalized marketing strategies. Merkle's consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions capabilities combine to drive improved marketing results and a competitive edge. With over 14,000 employees, Merkle is headquartered in Columbia, Maryland, with more than 50 additional offices worldwide. Its innovative solutions enable brands to build meaningful customer relationships and enhanced customer experience.

Responsibilities:

Discover

• Be a key player in our agile Celonis implementation project teams, delivering optimal solutions that meet business needs and solve pain points.
• Build integrations between Celonis and core business platforms including establishing functioning data models given business requirements
• Develop and implement data models that organize data into a structured format that can be easily accessed, queried, and analyzed.
• Create and manage pipelines that extract data from various sources, transform it into a standardized format, and load it into a data warehouse or other data storage system.
• Configure, manage, and optimize databases and database systems for high performance and reliability.
• Ensure the security and privacy of sensitive data through encryption, access controls, and other security measures.

• Participate in requirements gathering sessions with platform and operations teams and provide level of effort estimates for new builds and change3 requests
• Quantify the business and financial potential and present insights to management
• Liaise with Automation Solution Architecture and Automation Engineering/Development teams to implement Celonis’ Process Automation technology to streamline customer processes, increase value, and enhance process conformance rates.
• Developing and implementing automated processes that reduce manual effort and increase the efficiency and accuracy of data engineering tasks.

Monitor

• Develop and implement processes to monitor, validate, and improve the quality of data. Ensure internal enablement to continuously drive training and adoption by platform and operations teams
• Set the foundations of the long-term program success journey
   

• Bachelor or Master’s degree in Computer Science, Information Technology, or similar field with minimum 3 years of professional experience in a relevant field
• Celonis Certification highly preferred