About Merkle

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. For more information, contact Merkle at
1-877-9-Merkle or visit www.merkle.com.

Is responsible for handling a range of complex HR projects and issues (employee experience, organisation transformation, leadership development, training, pay and benefits, performance management, people management, business change)

• Partners with our clients, taking ownership of their HR issues and initiatives, and work to resolve these to ensure that best possible outcomes are achieved for the client

• Develops an in-depth knowledge of our clients’ businesses whilst building and maintaining strong client relationships to strengthen and grow existing accounts

• Carries out detailed project work for clients and where appropriate draft well-structured and comprehensive reports to inform the clients’ management decisions.

• Designs and facilitates strategy sessions, training programs and learning modules for clients around Leadership development, coaching, engagement action planning, managerial effectiveness, DEI and other related topics

• Designs and executes a variety of Employee Experience Management programs around Annual Engagement, Pulse, Life Cycle, 360 Feedback using best practices on survey design and employee research

• Runs advanced analytics on survey data to establish or compare with benchmarks and to find key insights based on segmentation and other criteria

• Maintains HR data integrity by ensuring the accuracy and consistency of data

• Ensures that the team’s deliverables fit the project focus, scope, and client’s needs

• Is extensively involved in presenting insights from the employee research data to C suite executives across clients

• Executes EX Advisory Insights initiatives inclusive of competitor research, social media trends, Employee Experience practices across industries

• Actively contributes to content development such as white papers and articles for publishing; Engage from time to time in social media initiatives on building Merkle advisory brand
 

Must Have Requirements:

Work experience

• Minimum of 7 to 8 years professional experience in employee engagement, people analytics or talent management practices in the HR domain

• Must have experience of working in a consulting environment handling multiple projects and client relationships

• Knowledge of employee research principles, processes, and other inquiry methods such as Focus Groups, ethnography and Interviews

• Working knowledge of statistics and primary research experimental design

• Familiarity with various survey and analysis platforms and tools: Qualtrics, SPSS

Education

• Master’s degree preferably in social sciences, organizational psychology, economics, econometrics or

• Master’s in business administration with specialization in HR from tier 1 or 2 schools

Skills

• Can think independently and is able to apply best practice HR to a variety of straightforward and complex situations

• Can identify risks of taking different courses of action and can seek appropriate advice when needed

• Has strong communication and presentation skills

• Has excellent client relationship management and stakeholder management capabilities

• Strong Facilitation skills with experience in designing and delivering training sessions for participant groups across different seniority levels

• Effective written, storytelling, verbal, and presentation skills

• Proficient with Microsoft Office Suite

• Strong analytical and problem-solving skills