Isobar Public Sector is seeking a Senior Systems Administrator to execute the day-to-day operational activities required to maintain the delivery of technology services to the business. The role will operate within an effective framework to ensure that standardized methods and procedures are adopted in order to maximize service quality and improve day to day operations.

Successful candidates must have the ability to think quickly, establish the appropriate solutions, and deliver flawless results. Exceptional customer service skills are a must. The Senior Systems Administrator will report directly to the IT Director.

What You’ll Do

• Provide guidance and expertise to users of the processes
• Maintain knowledge of the business’ technical operations, teams, applications and businesses
• Adopt a continuous service improvement approach to ensure processes remain relevant and effective
• Manage the IT Help Desk by maintaining a high level of responsiveness, communication, professionalism, and overall staff knowledge
• Troubleshoot and resolve virtual, physical and network infrastructure issues
• Manage, monitor, and report on the services
• Diagnose and resolve technical hardware and software issues
• Advise users on appropriate action
• Provision accounts, equipment, and resources as needed
• Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource
• Track and route problems, requests, and resolutions in the knowledge management system
• Coordinate asset procurement, distribution, and disposition
• Lead IT Onboarding process for all new hires
• Maintain a deep understanding and awareness of technology advancements for future cloud, software, and other related implementations

Who You Are

• Ability to establish and maintain a professional relationship with team members and department contacts
• Ability to collaborate with team members to meet goals or complete tasks
• Working technical knowledge of the following:
  • Microsoft Windows 10 & 11
  • Macintosh OS X
  • Microsoft Office/Outlook (PC/Mac)
  • Microsoft Remote Desktop
  • Network troubleshooting (WAN/LAN/WiFi)
  • Mobile device support (Apple, Android, Windows Mobile)
  • Microsoft Active Directory
  • Microsoft Teams
  • AWS
  • JIRA/Atlassian
• Awareness and understanding of security principles, i.e., 2FA, Single Sign-on using Okta/Duo
• Experience with asset control procedures
• All candidates must be willing and able to obtain a security clearance

Who We Are

Isobar Public Sector combines next-level commercial capabilities with deep government expertise to solve complex technical challenges and deliver unparalleled digital transformations. We are an experienced technology services provider that specializes in human-centric design, emerging technology, machine learning, secure cloud solutions and application development. We take pride in our 20+ year heritage of working with the Department of Defense.

Here are some of the benefits that accompany full-time employment at Isobar. 

• We offer flexible time off for vacation and personal time. We believe in treating adults like adults and allowing for open communication between team members and their supervisors to determine proper timing and coverage.
• In addition to 16 recognized holidays, our offices are closed the last week in December. This adds up to 21 paid company holidays in 2023.
• Multiple levels of offerings for medical and dental, including a covered membership fee to exceptional primary care through One Medical.
• Other miscellaneous benefits like Short-Term and Long-Term Disability at no cost, company-covered Life Insurance at double your base salary, access to group legal services, identify theft protection through LifeLock services, etc.
• A generously paid parental leave policy that enables 16 weeks of leave, regardless of gender, at 100% pay.
• Supporting employees pursuing adoption or surrogacy, Isobar will reimburse up to $14,440 in eligible adoption expenses and $25,000 in eligible surrogacy expenses. 
• 401K + company matching: 50% of every dollar you contribute, up to the first 6% you contribute; you are 33% vested after each year of service, becoming fully vested after three years with the company.

At Isobar, we are a culture of many, united as one…

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are champions for meaningful progress.

The anticipated salary range for this position is $82,000-$96,000. Salary is based on a range of factors that include relevant experience, knowledge, skills and other job-related qualifications. For more information regarding dentsu benefits, please visit: dentsubenefitsplus.com All your information will be kept confidential according to EEO guidelines.

About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.