About Dentsu Creative

Part of Dentsu International, Dentsu Creative is a Global Creative Network that transforms brands and businesses through the power of Modern Creativity. Led by Global Chief Creative Officer Fred Levron, 9,000 experts across the globe work seamlessly together to deliver ideas that Create Culture, Shape Society and Invent the Future. Dentsu Creative was launched in June 2022 to address a client need for simplicity and will be Dentsu International’s sole creative network by the end of 2022. 

Isobar Director of Experience role is responsible for guiding and supporting the Isobar live experiential business and overseeing a production & account team across its live virtual events and experiences. The Director of Experience has strategic understanding and tactical expertise of virtual consumer facing brand experiences. The right individual possesses dynamic leadership skills, the ability to develop and mentor a team of producers and/or account members and make sound business decisions.

Director of Experience leads a cross channel team, guides multiple departments and partner agencies, and functions as a strategic business partner to key client stakeholders, to ensure the experience exceeds high standards of excellence.
 

Position Responsibilities:

• Manage the daily operations of the GM Live studio
• Ensure daily execution of the platform experience (1:1, 1:Group, 1:Many & VR sessions)
• Interface internally and externally at the executive level
• Develop and maintain client relationships and function as a strategic business partner to key client stakeholders
• Provide thought leadership to guide long-term strategic perspective for brand and business growth
• Demonstrate a thorough understanding and a passion for our organization and the client’s industry
• Facilitate effective project team and cross-functional interactions
• Serve as escalation point for all client and project issues
• Develop, retain and motivate production team and ensure actionable steps are taken in succession planning
• Ensure that Studio Production team is armed with in studio best practices and simplified processes, and ongoing updates to production playbooks (all shift run of shows)
• Ensure team is trained and adhering to established and managed operating procedures, and live virtual-event protocols
• Oversee Production team scheduling, ensuring proper coverage across brands with team members for all Mon-Sun shifts, weekends and holidays  
• Assign specific tasks across Production Team handling critical daily operations; staffing, equipment master, verbatim tracking across each brand, 1:Group metrics across each brand
• Provide continuous and constructive feedback to direct reports; conduct performance reviews
• Lead weekly communications with studio team
• Ensure each Live platform is performing and achieving program KPIs as seen on daily reports
• Provide ongoing quantitative and qualitative insights / feedback to client stakeholders
• Develop and implement process and timelines for event launches, virtual activations, supporting documentation and approvals
   

Organizational Purpose:

• Oversee all platform executional processes across all touchpoints including both agency and outside vendor groups
• Work in conjunction with VP, Account Management for the client relationship
• Regularly work on-site to carefully monitor and evaluate the program
• Lead regularly scheduled status meetings with Isobar & client(s)
• Work closely with operations, talent, data, and tech teams, to ensure systems and guidelines for event management, trainings, debriefings and budget maintenance are followed
• Interface regularly with direct reports to provide status updates, production and operations guidance and leadership
• Facilitate an effective flow of communication with relevant stakeholders
   

Financial Responsibility:

• Forecast and reconcile passthrough budget(s)
• Partner with VP, Client Services to review client & program budgets including creating, tracking, billing, reporting and client approvals
• Review and ensure RD budgets and expense reports / submitted timely and within parameters provided by finance/client
   

Management Responsibility:

• Reports to Head of Production
• Direct reports – Production Manager, Senior Producer(s)
• Collaborates with central planning, operations, talent, data, and tech teams
• Ensure direct reports follow policies and procedures established
• Responsible for leading the hiring team for new full or part time employees
   

Outputs:

• Evaluate effectiveness of current activation(s)
• Meet regularly with client stakeholders and dentsu teams
• Ensure that personnel are trained on systems, processes and adhere to policies and procedures
• Provide qualitative feedback to Isobar Central teams, and client stakeholders

• Consumer marketing and/or relevant agency experience
• Experience producing experiential / oversee (live) event projects within a marketing, client account management, and or communications environment
• Team leader mentality with superior management and organization prowess is a must
• Comprehensive understanding of the pulse of experiential industry  
• Strong communication and problem-solving skills
• Aptitude to define solutions that will generate measurable results for the client
• Excellent presentation and effective training experience
• Self-starter with an entrepreneurial spirit
• Proficient in Microsoft Excel, Word, Powerpoint, Keynote and Outlook
   

Working with us

Joining Dentsu Creative, you will be part of a creative network, delivering ideas that are brought alive in new ways. Along the way, you will team up with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

We are united by four signature strengths:

Boundless Creativity – Kitsune Fox: In Japanese culture – the Kitsune Fox sees the future. We run towards the future, forever asking: what’s next? Our imagination has no limit. Our clients seek us out because we believe there is no problem we cannot solve with the power of modern creativity.

Intelligent Scale - Ryujin Dragon: The Ryujin Dragon controls the ocean and the tides.  We flow the right talent around the right brief in the right moment, wherever it sits in the world. We scale our unique ideas with precision, using intelligent technology to make personal connections with millions around the world.

Obsessive Craft - Orizuru Crane: The Orizuru Crane carries the soul up to paradise. It inspires the most classic and iconic Japanese origami. We elevate the soul of our work with an obsessive focus on craft, nurturing the next-gen craft skills needed to soar in a modern world.

Radical Collaboration - Kohaku Koi: The Koi swim upstream against the tide, united as one. We chart new territory through the power of radical collaboration. We seamlessly connect Creativity, Media and CXM to imagine new solutions at the intersection of craft, data, culture, and innovation.
 

Our Values

We believe our work can only resonate in the modern world if the people behind it reflect the modern work. We can only be truly relevant when we create a truly inclusive culture where everyone can thrive. That means – we are tough on the work but gentle with each other. We lead with empathy and are always listening and always learning. We support each other, we cheer for each other, we win together. We celebrate difference as the only way to make the work that makes a difference.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.