• Ensure that all desktop, laptop, printer and such peripheral calls are completed within SLA
• Coordinate with internal partners during entire cycle of support ticket to understand problems, setting right expectations, resolution, and communication
• Keep the user desktop downtime to minimum by providing quick solutions or alternates
• Trouble shoot and support all desktop & peripheral hardware and application issues
• Participate in hardware and Software Inventory exercise
• Participate in project implementation with respect to desktops and peripherals
• Manage various desktop business and infrastructure applications
• Coordinate with hardware and application support vendors for day-to-day issues
• Escalate support issues appropriately at the right time
• Adhere to 24x7 shifts
• Participating in daily health checks and handover of support issues
• Follow work allocation schedule and project plan.
• Prioritize project tasks and seek assistance from Supervisor as applicable.
• Review project requirements and execute projects as per requirements following guidelines and deploying the tools/systems as applicable.
• Meet / exceed internal partner/client requirements.
• Adhere to procedures like communication protocols, operational practices / procedures, Information security practices, attendance procedures, etc.
• Help / buddy team members as requested by Supervisor
• Upon request, participate and contribute to review meetings.
• Assist the supervisor in tasks / assignments like developing / executing new procedures / processes, diagnosis of problem / client issues, etc.

Graduate

All your information will be kept confidential according to EEO guidelines.