Outdoor Enthusiast Social Media Content Specialist
- 1 South Station, Boston, Massachusetts, us
- Employees can work remotely
ICUC Social is a global team of 350+, that acts as an extension of our client’s brand on social media. Providing scalable management, protection and revenue-generation services, we are thoughtful and revel in working with a range of clients across industries. We have specializations in several categories, with intimate knowledge of key metrics and a portfolio of work to prove it. Our Social Media Management Services are first-rate, and our work speaks for itself.
Bring YOUR passion to OUR team!
Do you love all things social media? Are you an adventure and outdoor enthusiast who enjoys hiking, biking, paddling, and everything in between? Would you like to help manage the online reputation for the nation’s largest consumer co-op? If you answered yes, we have an exciting opportunity for you!
ICUC Social is looking for social media Content Specialists to join our unique, remote team that is available to work days, evenings and weekends!
Applicants must be prepared for a fast-paced, self-motivated, entrepreneurial lifestyle. You will be given the opportunity to work with a diverse group of people in a fun and ever-changing industry!
- Monitor and respond to comments on the client’s social accounts on behalf of the client, using their unique, brand voice
- Craft engaging responses that encourage participation and the development of user-generated content to ensure that the online community is achieving its objectives
- Identify behavioural and technical issues, patterns, and trends in the online community
- Proactively escalate issues, observations, opportunities, and insights through the relevant channels
- Enforce the online community's safety and usage policies across multiple content areas and ensure that guidelines and rules are adhered to
- 100% remote work from home (or your tent) - no commute to the office
- Bring your job with you as you’re hiking Yosemite - all you need is a reliable internet connection and laptop
- Work with a diverse group of individuals - we’re global and so is our workforce
- You get to share your knowledge and expertise with our client’s customers
- All this plus a competitive compensation and benefits package!
- Genuine interest and enthusiasm to contribute to get people outdoors
- Vast knowledge of and experience with outdoor activities
- Strong written communication skills - spelling, punctuation, grammar, etc.
- Experience writing, editing, and crafting engaging content in the social media space using brand voice and following established guidelines
- Exceptional customer service skills with the ability to adjust written tone and voice to match each individual customer
- Experience with and knowledge and understanding of all social platforms
- The ability to work independently and collectively in a unique virtual environment
- High speed internet connection (no data restrictions)
- PC/laptop or Mac: Processor of 2 gigahertz (GHz) or faster. RAM: 6 gigabyte (GB)Display: 800x600, Camera (built in or external), Headset with microphone, Operating System: Windows 8.1 or higher - For Macs, OSX 10.9 or higher Browsers: Chrome / Firefox / Safari / Opera / I.E. Anti-virus: Windows Defender or Mac Security Updates