Learning and Development Consultant

  • Newcastle upon Tyne, UK
  • Full-time
  • Role type: Individual Contributor
  • Department: Learning and Development
  • Division: People

Company Description

Take a seat on the Xplor rocketship and join us as a Learning and Development consultant in the UK to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Job Description

Main objective role responsibilities

Working closely with the Service Delivery Operation and broader stakeholders across the business,
This critical role will help us by:

  • Translating business needs into clearly scoped requirements, offering expert advice and
  • Working on operational and change programmes
  • Customising existing learning solutions and developing bespoke solutions
  • Researching and identifying options and solutions, design and deliver new learning solutions and project manage the solution through to the point it is embedded within Service Delivery
  • Coaching front-line agents as well as the team manager and ops manager population
  • Facilitating learning across a broad range of topics and audiences including management
  • development and customer experience

Qualifications

Skills Required

  • Experience in learning, organisational development, training and the design and
  • implementation of learning and development programmes
  • Experience in design and delivery of on-boarding / induction content
  • Experience in design and delivery of learning and development solutions in a contact centre environment
  • Strong facilitation, coaching & delivery skills
  • Excellent communication and influencing skills
  • Strong stakeholder engagement & leadership skills
  • Customer requirements definition and CX design
  • Ability to provide ROI / business benefit build, track and analysis
  • Data and / or business analytics experience to make or influence decisions

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us:

  • Unparalleled opportunities to learn and accelerated career development
  • A collaborative, team environment with people who truly love what they do
  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
  • Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
  • Access to mental health support
  • Fully flexible work arrangements

More about us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is Abbi Staplehurst - TA business partner .

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com. 

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We’re committed to replying to each application and look forward to getting in touch with you soon.

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