To enable and support the Private Access Management team, as well as other departments, in identifying all Private Access members throughout the organization. To enhance recognition and personalization across the business.

Guest Experience

• Ensure guest knowledge is shared and kept in Empower.
• Maintain precise guest dossiers across all systems.
• Monitor and respond to messages in PA mailbox during business hours.
• Assist with creating guest itineraries and making reservations (room, restaurant, show transportation, etc.)
• Execute all guest requests flawlessly for a seamless experience.
• Arrange for Wynn Private Access guests to receive preferential and VIP treatment in all venues on and off premises. 
• Ensure all guests and employee interactions are in accordance with Forbes 5-Star standards.
• Actively promotes and uses the Company’s Core Values to lead by example.

Operations

• Prepare and distribute detailed reports as required
• Ensure room allocation and recognition delivery are executed timely, seamlessly, and accurately across the business.
• Responsible for answering internal and external department phone calls in a timely manner.
• Accurately completes department daily checklists.

Administrative Support

• Provide comprehensive administrative support to all Private Access managers
• Assist with special projects and tasks as requested by managers, ensuring flexibility and adaptability to meet dynamic needs.
• Acknowledge and action all booking inquiries and requests
• Ensure all administrative duties are performed efficiently and to the highest standard, contributing to the overall effectiveness of the team.

Behaviors & Skills:

Extremely guest centric. Always one step ahead and detail oriented. Able to quickly solve problems and remove obstacles. Easily builds relationships with others. Empathetic to guest’s expressed and unexpressed needs and wants.  Understands the needs and attitudes of Wynn VIP guests.  Detailed oriented and curious. Excellent knowledge of CRM and property management systems.

Measures of Success:

Private Access scorecards, Empower Golden Record, Guest Dossiers Management.

• College education preferred.
• Minimum of 2 years of luxury hotel management experience.
• Extensive knowledge of Property Management systems such as Salesforce, Tableau, Patron, Opera, HotSoS, Alice, Seven Rooms, and MS Office.
• Outstanding written and verbal communication skills.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.