Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

Background 

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.

 However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.

What you'll be doing

 As a Retail Associate you will be providing the tools and support for our partners to make sure they thrive on our platform while improving operational aspects. With this in mind, you need to be super passionate about account management, but also able to adapt and change your tone and approach depending on the type of partner you’re working with. 

The Retail Associate (ReA) main focus is to assist our retail partners maximize their opportunity for success, while taking  an active role in onboarding new partners, implementing the Wolt app & Service and offering general day-to-day support to our partners.

The Retail Development Associate role is 100% position.

What you'll be doing

• Act as the main point of contact for our retail partners.

• Proactively supporting Wolt’s retail partners in order to improve their performance.

• Onboarding venues on Wolt’s platform, includes contracts, photography, price list, translation and iPad training.

• Ensuring retail partner price lists on the platform is up to date and fully available.

• Handling retail support tickets to insure the optimal user experience.

• Assisting in marketing campaigns for retail partners.

• Assisting retail business managers in any additional tasks related to working with restaurant partners.

Qualifications

• Experience from within the Retail industry is a plus
• Previous experience in customer facing roles - Customer Service/ Account Management etc.
• Data oriented and proficient in Excel 
• Technical ability and logical thinking with an aesthetic sense
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• Structured, detailed and service-oriented
• Self-starter with a passion for establishing a new vertical within the company.
• Fluent in Hebrew and English
• Bachelor's degree in Business Administration, Economics, Industrial Engineering,or other related field.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!