Engineering Team Lead, CRM (Merchant Group)

  • Full-time
  • Department: Engineering

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

Working in Product Development at Wolt

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. 

The behind the scenes of Wolt is run by an awesome bunch of over 700+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 60  cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

We are looking for an experienced Engineering Team Lead to join our Merchant Group. 

In this role you will build and lead our CRM team, focusing on merchant engagement, retention and automation. This team is focused on enabling our merchant partners to efficiently manage and optimize their relationship with our platform - helping them grow, increase efficiency, and make data-driven decisions through CRM solutions.

Your Role as a Leader for the Team: 

🔹 Inspire & Enable: You lead with confidence, guiding your team through technical challenges while fostering an inclusive, high-performance culture.
🔹 Technical Vision & Execution: You are driving the roadmap, and strategy for merchant CRM solutions, ensuring scalability and innovation.
🔹 Cross-Functional Collaboration: You collaborate with Product, Data, and Business teams to align technical solutions with business needs.
🔹 Mentorship & Growth: You mentor and support engineers through meaningful 1:1s, helping them set and achieve impactful goals.
🔹 Stakeholder Management: You facilitate alignment on expectations, timelines, and trade-offs—ensuring leadership and partners are aligned with your team’s work.
🔹 Scaling & Innovation: You continuously seek ways to improve automation, personalization, and efficiency  

This role will be located in Stockholm or Helsinki.

Qualifications

  • Leadership Experience: Proven experience leading a small engineering team, providing guidance, and fostering a high-performance culture.

  • CRM Expertise: Strong understanding of CRM products, including the complexities of engagement, automation, and retention solutions in high-scale environments.

  • Integration Knowledge: Experience working with third-party integrations, particularly Salesforce.

  • Technical Leadership & Communication: Ability to build shared understanding among stakeholders, align teams, and foster collaboration to deliver impactful, merchant-focused outcomes.

  • Decision-Making in Ambiguity: Comfortable navigating uncertainty and making high-impact decisions in dynamic environments.

  • Talent Development: Experience hiring, mentoring, and developing engineers while fostering a culture of learning, growth, and continuous improvement in technical excellence.

  • Industry Experience: Background in relevant industries such as food delivery, e-commerce, growth, or other B2B-focused solutions.

  • Technical Expertise: Expertise in backend engineering with Java/Kotlin, API design, microservices architecture, and cloud computing services such as AWS.

  • Hands-On Leadership: Lead by example—actively engaging in technical discussions and setting a high standard for quality within your team.

Additional Information

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

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