Restaurant Associate - Support team

  • Full-time
  • Department: Sales

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 80,000 courier partners across 23 countries and 165 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others.

We’ve also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors’ Choice, Wired named the company one of the “Hottest Startups in Europe,” Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. 

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Job Description

Are you a service-minded professional looking for your next challenge? Does being a part of one of the World’s fastest-growing companies interest you? If so, then we’d love to chat!

As we are growing rapidly, we are recruiting a Restaurant Associate Support to support our restaurant partners and ensure the best possible partnership along their journey with Wolt. As a Restaurant Associate, you will act as a key communicator between our operations team and restaurant partners in order to ensure optimal success. As well as defining and shaping our restaurant support to take it to new heights. The role is based in Warsaw.

What you’ll be doing

  • Building relationships with our restaurant partners by training them on using our systems and keeping them up to speed on any updates.
  • Ensuring our portfolio of restaurants reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks.
  • Being responsible for our menu platform and always being up to date with the text and visuals that reflect the Wolt brand.
  • Supporting our restaurant partners in solving their queries and answering any questions they might have during their journey with Wolt.
  • Helping our restaurant team in any other urgent cases.
  • Sharing best practices amongst the restaurant team.

Qualifications

  • Excellent interpersonal skills - you will be working with a lot of different people and restaurant partners.
  • Structured, detailed, and service-oriented.
  • Self-starter and a passion for food.
  • Fluency in Polish and English is a must.

Additional Information

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!

We will be reviewing applications on an on-going basis, so send through your application ASAP. :)

Should you have any questions before you submit an application, then please email:

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