Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.

However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.

Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019 and we've now expanded into 7 other cities as well. 

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

Our Associate team is an important part of the restaurants' onboarding journey. This superstar team are helping to get the venues up and running on the platform, and with this continued growth, it means there are more and more restaurants to assist. As such, we need to bring in the team's next superstar! :)

This role requires a solid mix of both communication and organizational skills - you must be structured and detail-oriented on one side, but then also act as a key communicator between our operations team and restaurant partners. Adaptability and a strong service mindset also come naturally to you too. 

What you'll be doing

• Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times
• Build relationships with our restaurant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates
• Ensuring our portfolio of restaurants reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
• Developing our restaurant partners and their business by using our collected user data
• Being responsible for our menu-platform always being up to date with the text and visuals that reflect the Wolt brand
• Helping our restaurant team in any other urgent cases
• Sharing best practices amongst the restaurant team

• Excellent interpersonal skills - you will be working with a lot of different people
• Experience in support, administration or office management role is a plus
• Structured, detailed and service-oriented
• Self-starter and a passion for food
• Logical problem-solving skills with a bias for action and impact
• Excellent written and oral communication skills in Serbian and good knowledge of English
• Located in Belgrade

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!