Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

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Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food delivery was just a start, and now we are exploring and expanding our platform with other business verticals in retail and grocery. We’ve grown significantly in the last few years, expanding our operations from just four countries across the Nordics to 27 countries across Europe and Asia today. And we’re just getting started.

Wolt launched in Iceland in 2023 and have since grown our national cover to 4 cities. We have assembled a team of motivated superheroes- ranging from sales through onboarding to account management - who are making Wolt the go-to brand to order from in Iceland too. We are now looking for an Account Associate to join our team on a fixed 1-year term!

As an Account Associate, you’ll be tasked with providing exceptional partner experience and outstanding service during the onboarding of our restaurant and retail partners, which strongly contributes to long-term operational success. Your tasks will include managing the partnership during the onboarding process, and ensuring that all necessary data inputs are available in a timely manner. You will also act as a key communicator between our operations team and merchant partners in order to ensure a seamless onboarding process by driving the resolution of any obstacles encountered.

If you are a service-minded individual with a keen eye for detail, who is ready to jump into action at all times, we might be looking just for you!

What you'll be doing

The day-to-day will evolve with the company’s continued growth, but in this role you are going to, among many other things:

• Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times
• Build relationships with our merchant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates
• Be in the middle of it all - help move roadblocks, and remove bottlenecks throughout the onboarding funnel in order to drive onboarding velocity
• Ensure our portfolio of restaurants reaches the highest Wolt service standards in both pragmatic and aesthetic terms

• Our ideal candidate is structured, proactive, and detailed-oriented, not shy to pick up the phone and push stakeholders to drive speed of execution
• Logical problem-solving skills with a bias for action and impact
• Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome
• Excellent interpersonal skills - you will be working with a lot of different people both internal and external
• Experience in sales, account management, or customer support is an advantage
• Excellent written and oral communication skills in Icelandic and English.

What we offer

• A fast-growing tech company with many career opportunities
• International and dynamic team with flat hierarchies in a start-up atmosphere
• Employee discount on Wolt orders, free drinks, coffee and fruits in the office
• Coaching and mentoring from seasoned sales professionals to help develop you in your career path 
• Regular team events
• Lots of learning and growth in a globally scaling tech company

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to:

Laura Ilioaea, Talent Acquisition Partner:
[email protected]

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!