Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 55,000 restaurant and retail partners as well as with over 75,000 courier partners across 23 countries and 250 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys, and other exciting products, all referred to as Retail. We are growing rapidly and are looking for a Restaurant Account Manager to join our team in Lithuania!

#LI-JB2

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

Role Background

Our Restaurant Development team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Lithuania. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As a Restaurant development team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners’ queries, and identifying new opportunities among existing restaurant partners. You will interact with merchants, and look after them, making sure their experience is seamless and they are set up for success!

What you'll be doing:

• Driving and managing growth of our current venues by improving venue performance through strong portfolio analysis and active account management.
• Building long-term restaurant relationships post-onboarding, and being the key communicator between our operations and restaurant partners.
• Using data to help optimize venue performance by improving key metrics such as menus and kitchen processes for delivery.
• Applying an effective restaurant tiering approach to maximize the impact of account management activities across the restaurant portfolio.
• Perform frequent quality and satisfaction checks to ensure service standards.
• Conducting renegotiations with venues and promoting all Wolt merchant tools to improve our partner operations and KPIs
• Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.

• Solid experience from a previous account management.
• Excellent interpersonal skills with the ability to adapt tone to suit the audience.
• Experience from using analytics platforms or strong Excel skills.
• Structured, detailed and service-oriented.
• Passion for food and developing the best restaurants in town.
• Experience from working with a CRM system is a plus.
• Fluent in Lithuania and English

Salary starting from 2500 EUR gross

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to:

Joanna Bober, Talent Acquisition Partner, [email protected] 

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!