To tatou tikanga | Our Culture

Our kaimahi are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.

Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Mō tēnei tūranga | About the role

The Mental Health and Addictions Professional role is dynamic, diverse and fast paced and you will be working as part of a collaborative 24/7 team shift based team. You will provide comprehensive mental health and addiction support brief therapeutic interventions emotional support, risk assessment and de-escalation, and support planning for tāngata whai ora accessing a range of National Mental Health and Addiction Telehealth Services. You will practice within the ethical frameworks of your registration body, applying trauma informed, recovery oriented, and values-based approaches. You will support individuals to access urgent services when required and maintain strong system navigation capability across Aotearoa’s health landscape. This role requires a practitioner who can balance clinical depth with accessibility providing safe, responsive support in a fast-paced virtual environment. 

We are looking for kaimahi to work part‑time (0.8 FTE) across a roster of set evening and overnight shifts, between 3:30pm–12:00am and 10:30pm–7:00am.

Ngā haepapa matua | Key responsibilities

• Provide brief Mental Health and Addictions support interventions, support planning, advice, sign posting and referrals 
• Communicating with tāngata whai ora via phone, email, SMS and webchat 
• Providing coaching and clinical support to MHA kaimahi as requested.  
• Maintain accurate and timely documentation in line with professional and organisational standards 
• Participating in continuous improvement of quality and service developments, always ensuring ethical service delivery.  
• Identify and respond to risk, supporting tāngat whai ora to access urgent services when required 
• Ensure practice is trauma informed, culturally responsive, and aligned with Te Tiriti o Waitangi 

Ngā hua mōu | What's in it for you 

• Work from home anywhere in Aotearoa New Zealand 
• A supportive, clinically robust telehealth environment 
• Opportunities to contribute to service development and clinical leadership 
• Ongoing professional development and reflective practice support 
• The opportunity to influence equitable mental health and addiction outcomes nationally  

Mōu ake | About you

You are a compassionate and grounded practitioner with experience supporting people through mental distress and addiction challenges. You can hold space for tāngata whai ora while remaining calm, organised, and responsive, and you understand how trauma, inequity, and systemic barriers shape wellbeing. You bring cultural humility and confidence working within Te Tiriti–informed frameworks. Comfortable in virtual environments, you use digital systems with ease and make sound clinical decisions within structured protocols. You provide clinical guidance in a way that is collaborative, approachable, and values‑led, and you role‑model accountability, ethical integrity, and reflective practice.

Ōu wheako ōu mātauranga hoki | Qualifications and Experience 

• Qualification in counselling, addictions, psychotherapy, psychology, or a related field 
• Current registration and practising certificate with a recognised professional body such as NZAC or DAPAANZ 
• Understanding of trauma informed, recovery oriented, and values-based practice 
• Relevant experience working in mental health and/or addictions 
• Demonstrated experience delivering brief intervention support and risk assessment and identification 
• Experience supporting individuals to access urgent services when required 
• Experience providing clinical guidance, supervision, or coaching is desirable 

Ōu āheitanga ōu pūkenga hoki | Skills and Competence 

• Strong listening and communication skills with the ability to build rapport quickly in virtual environments 
• Confidence using digital systems and communication platforms 
• Ability to work within established protocols, documentation standards, and clinical governance frameworks 
• Cultural responsiveness and commitment to equity 
• Professional resilience, accountability, and reflective practice 
• Strong professional judgement and ability to make timely clinical decisions 
• Excellent communication skills with the ability to build rapport quickly in telehealth contexts 
• Confidence using digital platforms and documentation systems 
• Cultural competence and commitment to equity and Te Tiriti o Waitangi 
• Capacity to work effectively in a 24/7 service environment 

If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.

Ō mātou uara | Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder