We’re Wētā Workshop – a design and manufacture facility making imaginary worlds a reality… from creatures to costumes, make-up to miniatures, weapons, vehicles, worlds and more!

Our Wētā Cave offers guided tours to share our knowledge in the making of movie effects, creative workshops and run our retail store.

We’re looking for a Duty Supervisor to join our team based in Miramar, Wellington, responsible for assisting our leaders from the tour floor to drive exceptional visitor experience across all our delivery spaces.

Day to day you’ll be:

• A key component of our team delivering exceptional tour and workshop experiences to guests
• Assisting the Attraction Lead & Experience Supervisor to oversee core day-to-day duties as required and ensure best practice approach and culture is maintained throughout.
• In the absence of team leaders, or as otherwise required, providing ‘on the day’ supervision of Hosts and delivery spaces placing visitor experience as a key priority in all activity.
• Operations and Retail duties

We’re looking for someone who brings:

• NCEA Level 3 or equivalent
• 1+ years’ experience as a host or tour guide
• Familiarity with retail operations related to tours
• A knowledge/understanding and passion for movies, pop culture, graphic novels etc.
• Superior communication and storytelling abilities
• Visitor-focused, adaptable, and personable demeanour.
• Proficient in managing tour groups and maintaining guest engagement.
• Detail-oriented and proactive in preserving presentation standards.

You can find out more information about the role in our job description here.

This is a permanent, full-time role – 35 hours  hours-per-week, rostered across 7 days per week, and you’ll need to available weekends and evenings. The pay rate for this role is $29.66 per hour.

For more information please see our job description [link to be added] or reach out to [email protected]

Applications close 30 January 2024 and must be submitted via our careers portal (email applications will not be accepted).

If we can do anything to accommodate you during the recruitment or interview process, please let us know.

Applicants will need to undergo a Ministry of Justice check as part of our recruitment process.