Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

We are seeking an experienced Human Resources Generalist (HR Generalist) to join our growing HR team in Gatlinburg, TN! This role supports a wide range of human resources functions, including employee relations, HR compliance, workplace investigations, performance management, training and development, leave administration, workers' compensation, policy interpretation, and employee engagement programs.

The ideal candidate will have strong knowledge of employment law, HR best practices, employee relations, conflict resolution, and HR operations. Experience in the hospitality, resort, hotel, travel, or timeshare industry is highly preferred.

What You Will Do:

• Serve as a trusted HR partner to leaders and team members regarding employee relations matters.
• Conduct workplace investigations involving policy violations, performance concerns, employee complaints, and conflict resolution.
• Manage disciplinary actions, corrective action plans, grievance procedures, and documentation.
• Partner with union representatives when applicable.
• Ensure compliance with federal, state, and local employment laws, including:
  • FMLA (Family and Medical Leave Act)
  • FLSA (Fair Labor Standards Act)
  • ADA (Americans with Disabilities Act)
  • EEO (Equal Employment Opportunity)
  • Workers' Compensation regulations
• Assist with responses to regulatory agencies, including the EEOC and Department of Labor.
• Represent the company during unemployment claim proceedings and hearings.
• Partner with Payroll, Benefits, Leave Administration, and department leaders to ensure a positive employee experience.
• Support benefit enrollment, leave management, accommodations, and HR compliance processes.
• Maintain accurate team member records and HR documentation in accordance with company policies and legal requirements.
• Assist with workers' compensation claims management and case resolution.
• Support I-9 audits, employment verification processes, and HR compliance initiatives.
• Coach managers on employee performance, engagement, conflict resolution, and talent development.
• Support annual performance review processes and goal-setting initiatives.
• Provide guidance on progressive discipline, performance improvement plans, and best management practices.
• Facilitate employee training and leadership development programs.
• Develop and deliver HR training focused on compliance, performance management, workplace conduct, and professional development.
• Coordinate employee engagement initiatives, wellness programs, recognition events, Customer Service Week activities, and company-sponsored events.
• Support culture-building programs that promote employee retention and engagement.
• Participate in HR projects, policy updates, and process improvement initiatives.
• Support organizational change management efforts and HR strategic initiatives.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• 2-5 years of progressive experience in Human Resources, Employee Relations, HR Compliance, HR Operations, or HR Business Partner functions.
• Experience conducting employee investigations and handling workplace relations matters.
• Hospitality, hotel, resort, tourism, vacation ownership, or timeshare industry experience preferred.
• Strong knowledge of employment laws, labor relations, HR compliance, and HR best practices.
• Experience with HRIS systems; ADP experience preferred.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Excellent communication, coaching, and interpersonal skills.
• Ability to build strong relationships with employees, managers, and business leaders.
• Strong organizational, problem-solving, and conflict-resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High degree of professionalism and ability to handle confidential information.
• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
• SHRM-CP, SHRM-SCP, PHR, or comparable HR certification preferred.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.