Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Westgate Resorts is seeking an experienced and motivated Pool Maintenance Manager to oversee the daily operation, maintenance, and safety of all resort pools, spas, and aquatic facilities. This leadership role is responsible for ensuring all aquatic amenities are maintained to the highest standards of cleanliness, safety, and operational excellence while delivering an exceptional guest experience. The ideal candidate will possess strong technical knowledge of commercial pool systems, water chemistry, preventative maintenance, and health department regulations, while also demonstrating the leadership skills necessary to develop, coach, and support a high-performing team.

As a Pool Maintenance Manager, you will:

• Oversee the daily operation and maintenance of all resort pools and aquatic facilities
• Maintain proper water chemistry through routine testing and chemical adjustments in accordance with state and local health department regulations
• Ensure all pools consistently meet safety, sanitation, and operational standards
• Monitor and maintain pool filtration systems, pumps, motors, heaters, chemical feeders, chlorination systems, and related equipment
• Perform routine inspections of pool equipment and coordinate repairs or preventative maintenance as needed
• Maintain accurate records of water quality testing, maintenance activities, inspections, and regulatory compliance
• Troubleshoot equipment issues and perform minor repairs when appropriate
• Coordinate with Engineering and outside vendors for major repairs and equipment replacements
• Conduct daily inspections of pools, pool decks, fencing, lighting, signage, furniture, and surrounding recreational areas to identify and correct safety concerns
• Respond promptly to emergency situations, equipment failures, and guest concerns while following established safety procedures
• Maintain extensive knowledge of the resort, amenities, and recreational offerings to effectively assist guests

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• High School Diploma or GED.
• ​​​​​​Certified Pool Operator (CPO) Certification Required
• Aquatics Facilitator Operator (AFO) Preferred
• Valid Driver's License with an acceptable driving record
• Minimum of 1 year of supervisory or leadership experience
• Experience in hospitality, resort, hotel, waterpark, or commercial aquatic facility operations
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.