Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

The Document Management Supervisor oversees daily operations of the document management team, ensuring efficient processing, compliance, and workflow optimization. This role partners closely with Corporate Sales Support and the Remote Online team with implementing processes and procedures within the department.  

What You Will Do:

• Lead and supervise the document management team, providing direction, coaching, and performance feedback  

• Oversee daily task assignment and ensure timely, accurate completion of document-related activities  

• Collaborate with Corporate Sales Support to facilitate proposals and sales processes  

• Collaborate with Remote Online team to ensure all required documentation is submitted on time for transactions  

• Conduct regular team meetings to review progress, address challenges, and align priorities  

• Lead, coach, and support team members to achieve performance goals  

• Assign work based on team capacity, skills, and priorities 

• Train new employees and support ongoing team development 

• Ensure adherence to company policies, procedures, and compliance standards 

• Identify process improvements and implement best practices to increase efficiency 

• Resolve employee issues, conflicts, and day-to-day operational challenges 

• Communicate effectively with leadership and cross-functional teams 

• Maintain expertise in document management standards, processes, and legal/compliance requirements  

• Monitor team performance metrics and implement improvements to increase efficiency and quality  

• Identify workflow gaps and implement best practices to streamline operations  

• Manage and track bonus reporting, review and process invoices, and ensur all related documentation and approvals are completed accurately and timely. 

• You will be responsible for running reports, monitoring productivity and performance metrics, analyzing trends, and providing operational insights and recommendations as needed. 

• Develop and maintain SOPs, process documentation, and training materials to support team operations and ensure compliance with company procedures. Provide leadership support for process improvements, training initiatives, and special projects as needed 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• Excellent customer service and supervisory skills.
• Minimum 6 months to 1 year of related experience and/or training; or equivalent combination of education and experience. Previous supervisory experience preferred. 

• Minimum 6 months to 1 year of related experience and/or training; or equivalent combination of education and experience. 

• Previous supervisory experience preferred. 

• Strong organizational and time management skills. 

• Ability to manage inventory and shipping logistics effectively. 

• Basic computer proficiency (Microsoft Office Suite preferred). 

• Excellent communication and interpersonal skills. 

• Ability to lead and motivate a team to meet production goals. 

• High attention to detail and accuracy. 

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.