Starting pay rate: $19 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

$1,000 Sign on Bonus (Sign-on Bonus only applies for new hires and rehires that have not been employed with Westgate within one year of their termination date.)

Immerse yourself at the award winning Westgate Park City Resort & Spa, nestled at the epicenter of the Canyons Village base within Park City Mountain. Enveloped by unparalleled skiing and year-round mountain escapades, our resort offers an invigorating and fulfilling workplace environment. From artists gracing the Sundance Film Festival, to athletes honing their skills at the Utah Olympic Park, to adventurers seeking a mountain retreat, our guests hail from every corner of the globe. Embark on this journey with our team and together, let's extend a warm welcome to the world in Park City.

Are you a smooth communicator? Ready to let your smile shine through every conversation? As the Resort Services Operator, you have the skills to answer and resolve guest inquiries effortlessly—whether it's confirming reservations, delivering towels, or providing assistance. With us, being on the phone isn't just a job, it's fun!"

• Provide friendly, positive, and hospitable service to our guests.
• Route calls and take messages for the appropriate departments.
• Completes daily reports and records as required.
• Answer calls using the phone routing system.
• Answer internal and external phone calls and assist the caller as needed.
• Monitor and respond to text messages from Kipsu messaging application.
• Monitor, input and follow up on entries in the HoTSOS application.
• Assist and work at the front desk as needed and/or scheduled.
• Perform special projects as assigned, including Front Desk cross-training.
• Other duties as assigned.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• 1+ years of customer service experience in call center environment or similar preferred but not required.
• Must have excellent communication skills and be able to read, write and speak English fluently.
• Must be able to work weekends and holidays.
• Must be able to lift 15 lbs.
• Must be able to stand for long periods of time.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Discounted Ski pass benefit (while supplies last).
• FREE Ski & Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.