About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Effectively check guests into and out of the tour assignments for that morning, Coordinate the general office administration for the Vice President of the VOA. Provide clerical assistance to the General Manager and Senior Management as necessary. Provide assistance with routine and special projects for the Vice President, General Manager and/or Senior Management.

DUTIES

Assist with researching, resolving, and documenting internal and external issues

Assist with preparation of outlines for projects, flow charts, presentations, and meetings as required.

Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts.

Assist with the development and maintenance of policies and procedures and organizational charts for all departments.

Coordinate meetings, make appointments, take detailed minutes, and report back to attendees.

Coordinate paperwork, for example, PARs, Terms, New hire paperwork.

Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory.

Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General computer skills are essential and proficient in Word, Excel, and PowerPoint.

EDUCATION and/or EXPERIENCE
Associates Degree with 2 years administrative experience, or equivalent combination thereof.

LANGUAGE SKILLS
Excellent organizational, communication and grammatical skills necessary. Ability to write reports and correspondence, and create presentations in English. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Why Westgate?

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.