At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Broad Functions :

• Provide 24x7 IT Services Operation and Infrastructure (Level 1) support.
• Coordinate IT Infrastructure Problem Management and escalation.
• Coordinate with Global team to perform site testing and buyoff.
• Manage site IT Infrastructure hardware and software deployment and configuration.
• Provide technical support to critical users.
• Provide site mobile communication support to corporate and remote users.
• Carry out assigned task to ensure the quality of product, and prevent environmental pollution, workplace incidents, injury, and ill health.
• Participate in related risk assessment activities e.g. BPM, HIRADC, ERA, RA, BIA, BCP.

Responsibilities :

• First level IT support for MFG (4 Shift) covering all IT areas such as MFG IT hardware and software support, Office/Deskside support, Network/Telecom support, and Data Center operations support.
• Responsible for nightshift/Weekend/PH IT-helpdesk support
• To assist daily IT operations support.
• To assist on network/telecom/server related project/assignment/task.
• Ensure SOX compliance, security control, standardization, documentation, planning and delivery.
• Assist IT engineers on project implementation, assignment, system troubleshooting, testing and maintenance activities.

Academic Qualification :

• Minimum Diploma or Advanced Diploma in Computer Science/Information Technology or equivalent.

Experience & Skills Required :

• At least 1-2 years of working experience in the related field is required for this position.
• Working experience in Multinational Manufacturing Company (MNC) will be an added advantage.
• Possess good command in English.
• Good interpersonal skills with pleasant personality.
• Knowledge in computer hardware maintenance, troubleshooting skills and handling helpdesk operations.
• Knowledge in Microsoft Operating System, Server services, Desktop applications and tools
• Possess knowledge and competency of LAN/WAN protocols and services.
• Knowledge in Microsoft Active Directory & Local Area Network & Telecom Systems will be an added advantage.
• Possess good knowledge and troubleshooting skills in Windows Server Platform.
• Comply with applicable environmental, health and safety laws and regulations, company policy and accepted safe work practices.

Note:

Statements in the Job Descriptions are intended to describe the general nature and level of work being performed.  The job holder maybe asked to perform other related duties assigned by Immediate Supervisor as necessary.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital’s behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to [email protected].