Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

At Wavenet, we believe in using technology to make real impact — and that’s exactly what you’ll do in this role. We’re on the lookout for a talented Cloud Dedicated Engineer to join our on-site team in Wakefield, delivering expert Microsoft Cloud support that keeps vital healthcare systems running smoothly.

If you're someone who thrives on solving complex technical problems, enjoys variety, and values building strong relationships with clients — this could be your perfect next move.

What you’ll be doing

In this hands-on role, you’ll be the go-to technical expert for escalated issues, working closely with both our internal teams and frontline NHS staff. Whether it's troubleshooting a critical outage, guiding a customer through a cloud deployment, or writing up solutions for our knowledge base, your work will keep systems running and users supported.

You'll:

• Investigate and resolve 2nd & 3rd line incidents escalated from the Service Desk and monitoring tools.
• Be a trusted advisor to the customer, helping solve problems and explain solutions in clear, human language.
• Work as an extension of the customer’s IT team — delivering expertise, empathy, and high-quality service.
• Take the lead in incident triage, root cause analysis, and service restoration — always focused on meeting SLAs.
• Collaborate with internal teams and third-party suppliers to fix issues and improve services.
• Spot recurring problems, implement long-term fixes, and contribute to continual service improvement.
• Share your knowledge through documentation, mentoring, and informal training.
• Support small-scale project rollouts and get involved in on-call duties where needed.

What you bring to the team

Must-haves

• 3+ years in a 2nd/3rd line IT support or systems role within a service provider or enterprise environment.
• Solid experience with Microsoft Azure (SaaS, PaaS, IaaS) and Microsoft 365/Exchange.
• Strong PowerShell scripting skills.
• Great understanding of AD, DNS, DHCP, Group Policy, ADFS, SCCM, Intune & VMware.
• Confident diagnosing networking and infrastructure issues.
• A natural problem-solver who can think fast and stay calm under pressure.
• Excellent communicator – whether it’s writing technical documentation or explaining an issue to a non-tech user.
• Working knowledge of ITIL, SLAs, KPIs, and incident/change/problem management.
• Must be eligible for Security Clearance (SC).

Nice-to-haves

• Certifications in Azure, M365, or VMware.
• Experience with Veeam Backup.
• ITIL Foundation qualification.

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition Team for more information.