Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of. 

Are you looking for a rewarding career within People Services? Are you determined and motivated to grow? If so, you may be the perfect fit for the Analyst, People Services Generalist (Escalations) position at Walmart! You will be responsible for supporting data management solutions, operational excellence, continuous improvement, and service excellence. The ideal candidate will have a strong understanding of user data consumption, master data, business and technical data architecture, regulatory and ethical requirements, and process improvement methodologies. 

You’ll make an impact by... 

• Performing Workday operational data transaction support functions.  
• Understanding user data consumption, data needs, and business implications to support data management solutions and revisions under guidance. 
• Documenting changes and revisions to data sources and data hierarchies under guidance. 
• Quering, reporting, and analyzing data to support business needs. 
• Supporting new data sources and metadata integration. 
• Identifying primary operational functions of assigned organizations and understanding interdependence of cross-functional teams. 
• Locating and interpreting information regarding fundamental practices and policies. 
• Applying continuous improvement methodologies to identify opportunities for greater efficiency. 
• Demonstrating quality service delivery for all stakeholder requests and expectations. 
• Understanding key metrics and scorecards related to efficient delivery and closure of cases. 
• Participating in discussions on Key Responsibility Areas (KRAs) and productivity measures/service levels for the team.  
• Generating innovative ideas to transform stakeholder experience and improve productivity measures. 
• Providing expert advice and guidance to others in the application of information and best practices. 
• Building relationships and partnerships with key stakeholders to support business solutions. 
• Modeling compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.  

You’ll sweep us off our feet if...  

• 1-2+ years of hands-on experience with Workday and working in a customer service or support services role
• Experience supporting transactional work for executives, HR partners, and associates with strong customer service and analytical/troubleshooting skills
• Excellent communication skills, ability to work independently and involve necessary teams when appropriate
• Deep understanding of Workday software, non-Workday processes, data architecture, privacy/security policies, and ability to query/analyze data
• Strong stakeholder management skills, up-to-date expertise, relationship building abilities, and commitment to company policies/values

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.