Role: People & Development Manager - National Account

Location: Nationwide

Salary/Package: up to £60k (full package details including travel will be shared during recruitment process)

Benefits:

• Benefits include: 28 days’ holiday, birthday leave, volunteering days, grandparent leave, enhanced family leave, wedding/commitment day leave, bespoke training and apprenticeships, pension and life insurance, Perkbox discounts, wellbeing support, employee assistance programme and cycle to work scheme. 

We are looking for a proactive, people-focused People & Development Manager to support a prestigious NatWest contract across BaxterStorey and Portico. Working closely with the Account Director, operational leaders, HR Business Partner and central Learning & Development team, you will help create a consistent culture of hospitality, leadership and development across multiple UK locations. 

You will support managers to build high-performing teams, strengthen colleague engagement and create development opportunities that help people grow, progress and perform at their best. 

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

The role is responsible for driving colleague development, leadership capability and engagement across the contract. It focuses on identifying development needs, embedding learning and people initiatives, coaching managers and supporting talent and succession activity. Regular national travel will be required. 

Culture & Hospitality 360 Excellence 

• Create one connected Hospitality 360 culture across BaxterStorey and Portico, embedding initiatives that strengthen employee and guest experience. 

• Partner with operational leaders and NatWest stakeholders to ensure values, behaviours and shared people objectives are visible in everyday practice. 

• Champion engagement, inclusion and belonging, using insight to support action planning and continuous improvement. 

Leadership & Capability Development 

• Partner with Learning & Development to implement initiatives aligned to business, client and brand priorities. 

• Identify capability gaps, support development plans and coach managers in leadership, communication and people management. 

• Promote continuous learning through coaching, mentoring, peer learning and modern learning approaches. 

• Coordinate and evaluate learning activity to ensure it improves performance and customer experience. 

Talent & Performance 

• Support effective performance and development conversations. 

• Support talent identification, succession planning and internal progression across the contract. 

• Develop initiatives that improve retention, engagement and career growth. 

Team Member Experience 

• Support onboarding and induction with operational leaders and Learning & Development. 

• Improve the colleague lifecycle through stronger communication, recognition, feedback and engagement actions. 

HR Partnership & Leadership Support 

• Work with operational leaders and HR Business Partners to promote consistent people practices and support managers with policies and procedures. 

• Monitor people trends, risks and opportunities, escalating where needed and using insight to inform decisions and change activity. 

Skills & Experience 

• Experience in Learning & Development, Talent Development or People Development, ideally within a multi-location operational environment. 

• Strong coaching, facilitation, mentoring, communication and stakeholder management skills. 

• Experience supporting leadership development, employee engagement, culture change, talent or succession initiatives. 

• Ability to analyse people data, identify development opportunities and manage projects effectively. 

• Passion for developing people and creating inclusive, high-performing cultures. 

Desirable 

• Hospitality, service or customer experience sector experience. 

• Coaching, CIPD or equivalent Learning & Development qualification. 

• Experience working within a multi-location operation. 

For almost 20 years, BaxterStorey has created beautiful spaces, exciting menus and friendly teams across offices, stadiums, cathedrals, universities and more — giving every customer the hospitality experience they deserve. 

We need the brightest and best to help make this possible. We will support you to create your legacy, build a career you are proud of and keep learning front and centre of your experience with us. 

BaxterStorey Values: Always Visionary, Wholeheartedly Positive, Creatively Collaborative and Forever Conscious. We strive for better, stay positive, work together creatively and lead by example to protect the planet and support local communities. 

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. 

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment where everyone feels respected and able to give their best. 

Join us and bring your unique perspective to our team.