Title: General Manager - multi location

Location: London

Salary: £45k

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Step into a leadership role where hospitality, retail, and events come together across a dynamic, multi-site environment.

We’re looking for an experienced and driven General Manager to join our team, reporting directly to the Accounts Manager and working closely with our Events and Hospitality Lead. This is a fantastic opportunity for a candidate who understands our operations and is ready to take the next step—overseeing six vibrant, multi-tenant locations that combine public-facing retail, bar, and event spaces.

You’ll lead a team of five supervisors across multiple sites, bringing energy, structure, and commercial awareness to day-to-day operations. From analysing sales performance and trends to delivering impactful seasonal marketing activations, you’ll play a key role in shaping both the customer experience and business results. Alongside this, you’ll ensure excellence in compliance, audits, and health & safety standards across all locations.

If you thrive in a fast-paced, people-focused environment and have experience managing large teams or multi-site contracts—particularly within retail and bar settings—this is your chance to make a real impact.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

• Report directly to the Accounts Manager, supporting overall commercial and operational performance
• Work in close partnership with the Events & Hospitality Lead to align service delivery 
• Oversee operations across 6 multi-tenant, public-facing locations
• Lead, manage, and develop a team of 5 supervisors and wider site teams
• Ensure consistent, high-quality customer experience across retail, bar, and event spaces
• Monitor and report on site-level performance, including sales, ATV (average transaction value), and emerging trends
• Drive commercial performance through proactive decision-making and continuous improvement
• Plan and deliver seasonal marketing campaigns, presenting proposals to clients
• Maintain full compliance with Health & Safety standards and company policies
• Build strong relationships with clients, tenants, and stakeholders across all locations

• Proven experience in a multi-site or large team management role
• Background in retail and/or bar/hospitality environments
• Strong leadership and people management skills
• Commercially minded with experience analysing performance data
• Confident in client-facing situations and presentations
• Solid understanding of H&S and compliance requirements
• Highly organised with the ability to manage multiple priorities across sites

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.