​​​​​​​​​​​​​​​​​​​​​Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are seeking an exceptional Corporate Receptionist (Guest Services Ambassador) to join our front-of-house team within a world renowned insurance organisation in the heart of the City. This is a key client facing role where you will act as the central point of contact for all reception and guest services activity, ensuring a seamless, professional, and welcoming experience for every visitor and colleague.

About the Role
As a vital member of our Guest Services team, you will support the smooth running of all front of house operations. This is a dynamic and varied position that blends traditional reception duties with broader administrative and coordination responsibilities—no two days are the same.
You will play an integral part in maintaining a high standard of service delivery across the building, working closely with internal teams and external partners to uphold an exceptional workplace experience.

Key Responsibilities

• Serve as the first point of contact for all visitors, clients, and colleagues, delivering a warm and professional welcome.
• Manage the visitor management system, room booking system, and external switchboard.
• Oversee access control, including issuing passes and managing building lockers.
• Coordinate meeting logistics, ensuring rooms are prepared, equipped, and aligned with business needs.
• Provide end to end support for client engagements, liaising with internal stakeholders and external vendors to deliver tailored hospitality services.
• Maintain a polished and organised front of house environment at all times.

What We’re Looking For

• A confident, polished communicator with a passion for delivering outstanding service.
• Experience in a corporate reception, guest services, or hospitality environment.
• Strong organisational skills and the ability to multitask in a fast paced setting.
• A proactive mindset with a commitment to continuous improvement and teamwork.

Shifts: 40 Hours per week, with 8-hour shifts from Monday-Friday between 7am-4pm or 8am-5pm, on a rotational basis.
Salary: £33,496 per annum

Essential Qualities & Attributes

• Proactive and Creative: Able to think independently and innovatively, consistently seeking opportunities to elevate the client experience and create memorable moments.
• Engaging and Professional: Demonstrates a positive, caring, and enthusiastic approach, with the confidence to interact warmly and professionally with clients, visitors, and colleagues.
• Team Focused yet Self Sufficient: Comfortable working autonomously when required, while also thriving as part of a collaborative team environment.
• Adaptable and Resilient: Capable of managing time effectively, prioritising tasks, and remaining flexible in response to changing business needs and fast paced demands.
• Service Driven Mindset: Always aspires to deliver the highest standard of service, taking pride in representing the organisation and its values.

Experience & Background
Corporate Reception or Luxury Hospitality Experience (Essential): Previous experience within a corporate front of house environment or a five star hospitality setting is required, with a proven track record of delivering exceptional service.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.