WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Roles and responsibilities: The roles and responsibilities of Lead Associate – quality would be as follows• Commerce Graduate / PG, Good Communication / Presentation Skills• This person will require strong analytical skills, attention to detail, positive professional. Attitude, and the ability to work in a team environment.• Must have Basic and advanced level MS Excel, Power Point skills.• Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management. • Ability to manage allocated tasks and perform them with little supervision.• Must be responsible for analyzing data to ensure accuracy.• Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics• Ability to work with people and teams of diversified / different priorities

Commerce Graduate