WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Accountabilities:

 Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU

 Take direction from training lead and execute deliverables

 Design process training plans with inputs from client SMEs

 Assess the effectiveness of training material to be deployed for the program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.

 Set-up daily/weekly huddles with trainees to track progress and resolve any issues

 Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches

 Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations

 Develop training interventions (BTB) based on TNA for existing employees

 Conduct certification programs & other developmental workshops for auxiliary trainers

 Review and revise the standard operating procedures periodically or as agreed with the client

 Ensure robust update management process is deployed and followed

 Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)

 Preparing, publishing and maintaining various training reports and dashboards Key Performance Indicators

 New Hire Trainee Attrition

 New Hire Trainee Accreditation Rate

 PKT Failure Rate & QA Scores for newly trained staff

 30-60-90 days performance of new hires

 Process knowledge test pass rate

 Completion percentage of client mandated CBTs across employees working in the process being supported

 No non-conformities in internal and external audits

 TTT certification for auxiliary trainers

 Other key vertical / process specific metrics 3. Qualifications/Specific skills and experience

Skills & Experience

 Minimum of 10 years of experience

 Training experience is must

 Excellent communication and presentation skills

 Strong time management skills

 Willingness to work in 24*7 environment

Degree