WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description – Group Manager• Responsible for the overall delivery of operational aspects of the team/process.• Ensures that the Data Processor deliver the defined requirements.• Provide regular updates to the internal and external customers on the team performance.• Responsible for providing guidance and coordinating solutions for the data analyst queries.• Report status, issues and potential risks to the supervisor in status meetings.• Identify and resolve relevant operational set up risks and issues, and ensure that these are escalated to the supervisors as appropriate.• Responsible for Internal Process Improvements. Identify process gaps and implement automation or lean practices.• Initiate and Lead Six Sigma projects to continuously improve the processes managed.• Monitoring Service Levels - Periodic collection and analysis of data received/generated.• Proactively managing performance and enhancing performance of team based on SLA’s• Works closely with Team Managers/ AMs and Support functions – drive team processes, production requirements to meet/exceed customer requirements (SLAs). • Staff Motivation, Goal setting, Performance appraisal of team members and counseling for performance and capability building in conformance with goals.• Ensure compliance to organizational policies and processes through team members. Implementation of organizational strategy across assigned processes.• Ensuring service targets are met consistently through the predefined / continuously improving productivity norms within the defined costs, time and quality parameters.• Ownership of data integrity and reporting on assigned processes.• Ensuring match between marketing’s/ contract requirements and service dispatch volumes.• Should have the ability to view one’s own functional area in the wider context of the company and strategy.• Is capable of planning routine and non-routine tasks, set targets and develop courses of action to achieve the target• Can make best use of the available resources as per the daily/monthly requirement.

• Educations Background – Graduate with Commerce/finance background• Overall 10+ years of experience including 7+ years of supervisory and leadership experience• 10+ years of banking experience mainly in Deposit Operations preferably experience in New Account Review, Maintenance, Overdrafts, Suspense, Remote Deposit Capture, Manual Input, Legal Process, Lockbox & Payment Operations preferably experience in Domestic Wire, ACH Origination, ACH Dispute Processing, ACH Customer Onboarding, ACH exceptions, ACH Maintenance, Bankcards New Card Orders, Disputes (ReG E)