WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

We are looking for an experienced Group Manager to lead a team supporting the Employee Benefits (EB) business within the Group Insurance domain. The ideal candidate will possess strong domain expertise across Employee Benefits products and operations, combined with proven people leadership capabilities to drive operational excellence, client satisfaction, and team development.

Key Responsibilities

• Lead and manage a team delivering Employee Benefits operations while ensuring adherence to quality, productivity, and SLA commitments.
• Provide functional guidance and support across key Employee Benefits processes.
• Drive performance management, coaching, mentoring, and employee engagement initiatives
• Ensure process compliance, operational governance, and risk mitigation.
• Collaborate with internal stakeholders to drive continuous improvement and operational efficiencies.
• Analyze operational metrics, identify improvement opportunities, and implement action plans.
• Support client escalations and ensure timely issue resolution.
• Foster an inclusive, collaborative, and high-performing team culture.

Shift: Night Shift (Mandatory)

Work Mode: Work from Office (Mandatory)

Mandatory Domain Expertise: 

Candidates must have hands-on experience in Employee Benefits (Group Insurance) with strong knowledge of: - Group Life Insurance- Long-Term Disability (LTD)- Short-Term Disability (STD)- Dental Insurance- Vision Insurance- Other Employee Benefit products

Mandatory Process Knowledge: 

Strong understanding and experience in: - Enrollment- Amendments / Maintenance- Eligibility Management- Licensing- Billing & Premium Administration- Member & Employer Servicing- Policy Administration- Client Servicing- Claims support (preferred)

Required Skills:

1. Strong people management and leadership skills.
2. Experience managing teams in a BPO/Shared Services/Operations environment.
3. Excellent stakeholder and client management skills.
4. Strong analytical and problem-solving abilities.
5. Ability to manage multiple priorities in a fast-paced environment.
6. Excellent communication and presentation skills.

Eligibility Criteria :

• Mandatory experience in Employee Benefits (Group Insurance).
• Proven experience in managing high-performing operational teams.
• Willingness to work from office (WFO).
• Willingness to work permanent night shifts.

Diversity Hiring: We are committed to building an inclusive workplace and strongly encourage applications from diverse talent. We value different perspectives and are dedicated to providing equal opportunities for all qualified candidates.

Graduate degree required (Postgraduate preferred).