WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Accountability & Responsibility As part of the senior management team of you lead a specialist function You are customer & client facing & strive to deliver excellent customer experience You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area You drive the ISBU culture through effective communication, by continuously displaying the ISBU habits & behave as a role model leader You develop people's knowledge of your functional area to benefit the business & the client You support your operations colleagues to exceed client expectations on all levels at all times You remain at the leading edge of knowledge for your area of functional expertise You are accountable for risk management & compliance for your functional area You share your knowledge & best practice to improve performance You deliver business intelligence & insight for your functional area You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism Compliance Ensure Compliance to all Relevant Process & Regulatory Standards Continuous Improvement Design & Deliver Change Initiatives & Projects Subject Matter Expertise Maintain Extensive Skill & Knowledge in Your Specialist Field Functional Delivery & Optimization Ownership & Development of Your Functional Area

Matric/Grade 12

Lean or Six sigma qualified preferred