WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Web Content Management - Program Manager

Job Overview

 This role blends project leadership with hands-on content expertise, focusing on CMS tools, stakeholder collaboration, performance metrics and lead cross-functional teams (designers, writers, developers) to improve user engagement, traffic, and compliance. 

• Act as a liaison between client teams , stakeholders and external vendors to coordinate projects, manage workflows, and oversee the CMS, especially in large-scale environments. 
• Own the creation, editing, publishing, and maintenance of web pages, blogs, and multimedia content to ensure accuracy and freshness.
• Managing on-time online editorial content publishing on related system (AEM, PIM, SiteSore, Protien etc)
• Publishing web content across multiple platforms such as e-Content, e-Commerce and FMSCs
• .Proactively identify and resolve complex issue across different teams and functions
• Maintain good relationships and open communication, ensuring the satisfaction of the customer
• Providing training and assistance to internal & external stakeholders on Content Management systems (CMS) and processes.

Technical Skills

• • Expert knowledge of Content Management Systems (e.g.,AEM, WordPress, Drupal)
  • Strong understanding of SEO, web analytics (Google Analytics), HTML/CSS basics, and digital marketing trends.
  • Experience leading large teams, stakeholder management, managing editorial calendars, and coordinating between departments.
• Familiarity with graphic design tools like  Adobe Photoshop is a plus.

Qualification

• Master/bachelor's degree in Computers, Marketing or a related field is typically required.
• Candidates with 10+ years of experience in web content creation & management