WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Graduate (Commerce) 5+ years.

• Identify and work towards improvements projects resulting in process efficienciesc)
• Focus on SLA/KPI's and governanced) experience leading a team
• Relevant experience includes experience in following areas based on the requirement:Invoice processing
• Exception handlingVendor master managementHelpdesk/Service desk
• Open item remediation
• GRIR analysis and follow-upsT&E/ConcurPayments
• Procurement Support
• SAP knowledge strongly preferred
• 1. Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly2. responds to any changes, alterations, customer requests and escalates as required3. Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. 4.. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues1. Is able to solve routine problems in own area of work by identifying the apparent causes2. Defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause, 3. Gathers information, trends, and analyses cause-effect relationships for anomalies, errors and aberrations in output4. Proposes, coordinates and drives implementation of process improvements along with the transformation team.

Prior Team Handling experience is mandatory.

Job Location: Pune (Viman Nagar)
Years of Experience: 5 to 8 years

Shift- US Shift

Mcom MBA Bcom BBA