Analyst - Operations
- Full-time
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted.Guaranteeing completeness and consistency in the assessments.Analyse and assess research results and conduct complex data analysis.Ensure appropriate collection and analysis of documents to obtain a complete understanding of the client and identify unusual transaction patterns.Document the data or information on whether to proceed or not to proceed to an escalation.Identify trends or typologies of incoming referrals.Maintain end-to-end tracking of incoming assessments to ensure that the decision is determined in a timely manner and as needed, feedback is provided to the referring parties.Provide timely communication to the first line of defence. Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
Qualifications
Graduate