WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Triage all consumer tickets to prioritize the queue

● Diagnose the problem stated in the tickets

● Work cross-functionally to address the problem andcommunicate back to consumers.

● Provide cross functional feedback to partners to makethe consumer experience better

● Work on projects with the team to improve internal andexternal processesSupporting consumers with their concerns in regards toconnection errors, supporting consumer-facing newproducts, and communicating with consumers abouttheir product feedback

● Logging and tracking consumer complaints

● Assisting team in maintaining macros, help centercontent, and consumer voice projects

● Working cross-functionally with partners to resolveconsumer inquiries

Bachelor’s Degree