WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Title: F&A Operations Leader - Procure to Pay (PTP)

Location: Mumbai, India

Role Overview: The F&A Operations Leader for the Procure to Pay (PTP) process will be responsible for overseeing and managing the end-to-end PTP operations. This role requires a strategic thinker with hands-on leadership skills to drive operational excellence, ensure compliance, and achieve client SLA deliverables. The candidate will work closely with senior leadership and various cross-functional teams to streamline operations and implement best practices.

Key Responsibilities:

• Operational Leadership: Lead and oversee the PTP operations, ensuring timely and accurate processing of invoices, exception handling, vendor master management, helpdesk/service desk operations, open item remediation, GRIR analysis, T&E/Concur, payments, and procurement support.
• Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all PTP-related matters. Ensure client satisfaction by meeting or exceeding SLA targets.
• Team Management: Manage and mentor a diverse team of professionals, fostering a culture of continuous improvement and high performance. Conduct regular performance reviews and provide feedback to team members.
• Process Improvement: Identify opportunities for process improvements and drive initiatives to enhance efficiency and effectiveness. Collaborate with the transformation team to implement new tools and technologies.
• Compliance and Risk Management: Ensure compliance with all relevant regulations and internal policies. Conduct regular audits and risk assessments to identify and mitigate potential issues.
• Reporting and Analytics: Develop and maintain key performance indicators (KPIs) to measure the success of the PTP operations. Provide regular reports and insights to senior leadership.

Candidate profile:

• MBA in Finance, CA, ICWA, or CMA.
• 12-16 years of experience in F&A operations, preferably in the BPM space.
• Proven track record of managing large, global teams and delivering operational excellence in a complex, multi-location environment.
• Strong stakeholder management skills and excellent communication abilities.
• Strategic acumen and problem-solving skills.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Willingness to travel as required.

Competencies:

• Deep understanding of business processes and the offshore business environment.
• Strong commercial acumen and the ability to integrate it into functional responsibilities.
• Proven client management skills and the ability to handle high-pressure situations.
• Flexibility to work in shifts and adapt to changing business needs.

Master's degree with major in Finance & accounting